How Aifory simplified its eSIM catalog for crypto payments
The service added automatic operator detection by phone number before payment through GiftAPI.
What did not work before GiftAPI
Customers selected their operator from a dropdown before payment. Number portability and similar operator names across countries often caused them to choose the wrong operator.
12% of orders went to the wrong operator
The payment was charged, but the subscriber received nothing because the wrong operator had been selected.
Support workload
Every disputed case required manual investigation and a refund.
Loss of customer trust
Failed top-ups reduced repeat purchases.
How GiftAPI solved these problems
GiftAPI added automatic operator detection by phone number before payment, so customers no longer need to select an operator manually from a list.
Endpoints used
/telecom/lookup
Operator detection by phone number
/telecom/products
Only products relevant to the operator
/telecom/topup
Top-up with an idempotency key
How the integration went
Week 1
Added operator lookup before the selection form in the sandbox.
Week 2
A/B tested the new payment form on a portion of traffic.
Week 3
Fully switched payments to automatic operator detection.
What changed after the migration
Failed top-ups dropped to 0.3%
The operator is detected automatically, so customers can no longer select the wrong one.
Fewer support requests
Disputes caused by incorrect operator selection have almost disappeared.
More repeat purchases
Confidence in successful top-ups restored customer trust.
“Incorrect top-ups dropped almost to zero in the very first month. A third of our support requests used to be about ‘the payment was charged, but the balance was not topped up’ — now that category has almost disappeared.”
— Head of Operations at Aifory
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